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Donation FAQs

When you have questions about donations, we have answers!

How will my donation be used?
In short, it will create more survivors. Your generous gift supports vital heart disease and stroke research that brings family, friends, and neighbours back home to their loved ones. See what your gift can do.
Do I get a tax receipt for my donation?
Yes! When you make a donation online, you’ll receive a tax receipt immediately by email. If you make a donation offline of $20 or more, we’ll automatically mail you your tax receipt by September 30th, 2016. If you donate less than $20, you can request a tax receipt by checking off the box that says "Tax Receipt" on the Participant's fundraising form.
When I try to make a donation online, I receive error messages and my screen is freezing - what is wrong?
Sorry about that! From time to time, there are so many people accessing the online registration system at the same time that this happens. You didn’t do anything wrong. We appreciate your patience and suggest that you try again later.

If you don’t want to wait, we completely understand. Please call 416- 486-RIDE (7433) for assistance. Alternatively, you can take note of the exact error message and send it to Becel Heart&Stroke Ride for Heart customer service at ride@hsf.on.ca for further investigation along with your email address and phone number.
I want to make a donation, but not online. Is there another way?
That’s okay, we know that not everyone likes to donate online. We’re so grateful for your gift, however you give. There are a couple of ways you can give offline.

Give it directly to the Participant you’re sponsoring.

Your Participant can complete an offline fundraising form and submit the funds to us at the Check-in Centre or on Ride day.

Give by Phone.

Call the Ride line at 416- 486-RIDE (7433). Please ensure you know the name of the Participant, Group or Team that you would like to donate to.

We’ve tried our best to answer any questions you might have, but if we missed something or if you need immediate assistance, please call 416- 486-RIDE (7433) so we can help.

Please contact us at RIDE@HSF.ON.CA
2017 Heart and Stroke Foundation of Canada - Charitable number 106846942RR0001

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We are committed to protecting the privacy of your personal information. We may maintain a record of your interaction for donor-related, promotion and tax receipting purposes, where required. Occasionally, we may contact you with mission-related or program related communications. If you wish no further contact or have any questions or concerns regarding the privacy of your personal information, please contact the Chief Privacy Officer, at your provincial Heart and Stroke Foundation of Canada office at 1-888-HSF-INFO (473-4636) or through www.heartandstroke.ca/privacy.