If you’ve registered for the event and have questions, you might want to check out the Help & FAQs for riders and captains.
What is the Heart&Stroke Big Bike?
It’s a unique fundraising event (you ride a 30 seat bike after all!) that’s perfect for companies, organizations and groups that want to help create more survivors.
How far do we ride on event day?
It varies by location and route, but generally about 2km.
How long is the event?
The ride itself typically takes 15-20 minutes. You should arrive 15-30 minutes before your scheduled ride time to hand in donations and have a team photo taken.
Some teams plan post-event activities—hopefully yours is one of them!
Do I need to be physically fit to ride the Big Bike?
The Big Bike is similar to, well, pedaling a bike for 15-20 minutes! You can make it a work out, or you can let others do the work. While the Heart&Stroke Big Bike is pedal powered,
it’s not overly strenuous. Please be aware that you do need to be able to climb onto the bike unaided.
Does the Heart&Stroke Big Bike event get cancelled if it rains?
No way! The Heart&Stroke Big Bike rides in rain, wind, and even snow! But if there’s lightning or other dangerous weather, the event can be rescheduled or cancelled. In the unlikely
event that this happens to your Big Bike event, your Heart and Stroke Foundation representative will liaise directly with your team’s captain.
What recognition will our team receive by riding the Heart&Stroke Big Bike?
Your team name will be displayed on a sign that’s fastened to the front of the Big Bike. As you pedal through the streets, you’re sure to draw attention! Your community will
see that your company/organization is pedaling for the Heart and Stroke Foundation and they’ll know that you’re helping to create more survivors.
If your team raises $5,000 or more, you will all receive a Thank You Big Bike Medal on event day.
How long has the Big Bike been raising funds for the Heart and Stroke Foundation in Canada?
2016 will be the 23rd awesome year and the Heart&Stroke Big Bike now raises more than $8 million each year to help create more survivors!
Why should I register online for the Heart&Stroke Big Bike?
There are a few really good reasons!
- It’s easier for teammates to join your team because they can register themselves.
- It’s the only way to get a personal fundraising page and access to the team page.
- There’s less administration for us so more money goes directly to helping create survivors.
- You can raise money quickly and easily by sharing the link to your page. And there’s no need to walk around with a collection envelope.
- You can see how close your team is to achieving your fundraising goal!
Please note: you will not be able to join a team if your captain is not online, so send them a friendly reminder to register the team online.
Who can participate in the Big Bike event?
Anyone aged 14 years or older! Individuals aged 14-17 years can ride as long as a parent or legal guardian has provided signed permission on the waiver form.
Download the waiver here.
My son/daughter wants to ride but is younger than 14 years old. Is that okay?
Unfortunately, for safety reasons, we cannot allow anyone under the age of 14 to participate in the Heart&Stroke Big Bike.
You can bring your kid(s) out to cheer your team on though! And they can help you fundraise! It’s great to get the family involved.
I would like to register a team, but my town is not listed. Can I still organize a ride?
How do I register a new team online to ride the Big Bike?
It’s easy, just follow the steps below:
- Select ‘Start a Team’ from the menu above
- Select your province
- Choose your city
- Pick a location and date
- Click “Go”
- From the location page, click on “Start a New Team”
- Follow the prompts for registration
How do I join an existing Big Bike team?
As long as your team is registered online, it’s quick and easy to register:
- Select “Join a Team” from the menu above
- Search for your team name or captain’s name
- Click on the name and you’ll go the team page
- Click on “Join Team”
- Follow the prompts for registration
If you can’t find your captain or team name, it’s possible that your team isn’t
registered online. Please ask the captain to register the team online. Alternatively, you can contact us and we’ll help you out.
Is there a minimum number of riders required to ride the bike?
Ideally, the bike should be full, so that’s 29 riders. The Heart&Stroke Big Bike is ‘pedal powered’ and therefore requires at least 14 people to get the Big Bike rolling. Please contact your local area office for more details.
My organization/company has more than 29 people who are interested in riding the Heart&Stroke Big Bike. Can we register more than one team?
Can I use my username and password from previous years?
In 2015, we implemented a new fundraising platform, which enhanced your website experience and made it easier to register, fundraise and track your progress, so you can use your username and password from 2015.
What do I do if I don’t know if I registered in 2015?
Click on the “forget password” link which will prompt you to enter a username and email address. If you don’t know your username, you can click on the “forgot username” name which will require you to type in your email address. If they system does not recognize your email address, then you will need to register as a new user.
Are my donor list and historical donation info available online?
Yes, if you participated in Big Bike in 2015, any contacts you uploaded to your Participant Centre, as well as last year’s donor list will already be there. You can still import any additional contacts and use the updated mail templates to start fundraising.If you are considered a new user, once you register online, there are simple options within your Participant Centre to import your address book and contacts to your new headquarters page and simple email templates that you can use to reach your network. If your past donors are not displaying in your Participant Centre, please contact your local Big Bike Coordinator and they will be able to send you an electronic version of your donor list.
If you are considered a new user, once you register online, there are simple options within your Participant Centre to import your address book and contacts to your new headquarters page and simple email templates that you can use to reach your network.
How will you use my money?
In short, we’ll use it to create more survivors. Your generous donation will fund research that is desperately needed to develop life-saving treatments that bring hope to heart disease
and stroke patients. See what your gift can do.
How do I support a person or team?
It’s easy to find who you’re looking for!
- Step 1: Click on Find a Rider or Find a Team
- Step 2: Enter the person’s first name and last name or team name
- Step 3: Click “Search”
- Step 4: Click on the person or team and you’ll go to their personal fundraising page
- Step 5: Click on “Donate Now”
Thank you for helping us create more survivors!
Do I get a tax receipt for my donation?
Yes! If you donate online, your tax receipt is automatically emailed to the email address you provide at the time of donation. If you donate $15 or more offline
(through cash or cheque), we’ll mail you your tax receipt.
If your offline donation is less than $15 and you would like a tax receipt, please ask the person you’re supporting to check the ‘tax receipt’ box on the offline donation
form to ensure you receive a mailed receipt.
I haven’t received a tax receipt for my donation. What should I do?
Thank you for supporting us!
Did you donate online?
If your donation was made online, you should automatically receive a tax receipt by email. Sometimes these emails end up in junk mail folders so check your junk mail first.
If it’s not there, please email firstname.lastname@example.org so we can get you your tax receipt.
Did you donate by cash or cheque?
If your donation is $15 or more, we’ll automatically mail you your tax receipt. If it’s under $15, you will not receive a tax receipt unless you explicitly request one.
If you need a tax receipt for donations of under $15, please ask the person you are sponsoring to check the ‘tax receipt’ box on the offline donation form.
For all other tax receipt inquiries, please contact us.
I entered the wrong donation amount. How can I fix it?
Whoops! That happens from time to time. Please email email@example.com and we’ll get it corrected for you right away.
If we didn’t answer your question, please contact us.